Assessor Resource

CPPSEC3004A
Lead small teams in the security industry

Assessment tool

Version 1.0
Issue Date: May 2024


This unit of competency has wide application in the security industry in those roles which involve the facilitation of small teams. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

This unit of competency specifies the outcomes required to plan, organise and monitor a small team to achieve designated outcomes in a security context. It requires the ability to allocate duties and schedule rosters, set and maintain team and individual performance standards, facilitate open communication and resolve individual or team concerns. It also requires the ability to coordinate and facilitate team development and team performance.

This unit may form part of the licensing requirements for persons involved in specific security activities in those states and territories where these are regulated activities.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

acknowledging individual or team concerns and facilitating discussion and resolution within the group

assessing and monitoring team and individual performance against set measurable criteria, and creating opportunities to maintain or improve individual and team performance

clearly defining and communicating to team members individual and team roles and responsibilities, assignment instructions and organisational goals and objectives

communicating effectively on a one-to-one and group basis with colleagues, clients and supervisors and developing trust and confidence in workplace relationships

communicating performance expectations for a range of tasks and duties within the team and providing constructive feedback

selecting and allocating duties and responsibilities appropriate to individual knowledge, skill, aptitude and assignment requirements.

Context of and specific resources for assessment

Context of assessment includes:

a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.

Resource implications for assessment include:

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules, organisational policies and duty statements.

Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

This unit of competency could be assessed using the following methods of assessment:

observation of processes and procedures

questioning of underpinning knowledge and skills.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.

Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the skills and knowledge and their level required for this unit.

Required skills

acknowledge and resolve individual or team problems

apply conflict resolution and negotiation techniques

apply effective interpersonal techniques

communicate effectively with others

complete and maintain records and documentation

comply with applicable legislative, regulatory and licensing requirements

comply with organisational policies and standard operating procedures

modify work activities dependent on differing workplace continues, risk situations and environments

plan, organise and monitor work activities of team members

prioritise and schedule work tasks to meet designated schedules

provide constructive feedback and support to team members

provide effective informal performance counselling

provide leadership and work collaboratively with others

take appropriate initiatives concerning security incidents

use and maintain appropriate business and security equipment

use coaching and mentoring skills to provide support and build effective workplace relationships.

Required knowledge

applicable legislation and regulations including Occupational Health and Safety (OHS) and licensing requirements

conflict resolution and team building techniques

emergency and evacuation procedures

operational principles of a range of business and security equipment

organisational performance standards and assessment techniques

organisational policies and procedures

principles of effective communication

principles of time management

reporting and documentation requirements and procedures

rights and responsibilities of employers and employees

roles, functions and responsibilities of team members

site layout and standard operating procedures

teamwork principles and relationship-building techniques

types of problems and security risk incidents in the workplace and appropriate response procedures

workplace contingency procedures.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Organisational goals and objectivesmay include:

budgetary targets

reporting deadlines

team and individual learning goals

team participation.

Assignment instructionsmay include:

assignment objectives and timeframes

personal protective clothing and equipment requirements

reporting and documentation requirements

resource and equipment requirements

specific client requirements

work schedules

work tasks and procedures.

Legislative requirements may relate to:

Australian standards and quality assurance requirements

general 'duty of care' responsibilities

licensing or certification requirements

privacy and confidentiality

relevant commonwealth, state, territory legislation, codes and national standards for:

anti-discrimination

cultural and ethnic diversity

environmental issues

equal employment opportunity

industrial relations

OHS

relevant industry codes of practice.

Organisational requirements may relate to:

access and equity policies, principles and practices

business and performance plans

client service standards

code of conduct, code of ethics

communication and reporting procedures

complaint and dispute resolution procedures

emergency and evacuation procedures

employer and employee rights and responsibilities

OHS policies, procedures and programs

own role, responsibility and authority

personal and professional development

privacy and confidentiality of information

quality assurance and continuous improvement processes and standards

resource parameters and procedures

roles, functions and responsibilities of security personnel

storage and disposal of information.

Contingenciesmay involve:

domestic considerations

impending leave

individual strengths and weaknesses

preferences

security risk situations

team dynamics and combinations.

Communication may be:

face-to-face

group interaction

in Indigenous languages

in languages other than English

oral reporting

participation in routine meetings

reading independently

recording of discussions

speaking clearly and directly

through the use of assistive technology

via an interpreter

visual or written

writing to audience needs.

Interpersonal techniques may involve:

active listening

being non-judgemental

being respectful and non-discriminatory

constructive feedback

control of tone of voice and body language

culturally aware and sensitive use of language and concepts

demonstrating flexibility and willingness to negotiate

effective verbal and non-verbal communication

maintaining professionalism

providing sufficient time for questions and responses

reflection and summarising

two-way interaction

use of plain English

use of positive, confident and cooperative language.

Social and cultural differences may relate to:

dress and personal presentation

food

language

religion

social conventions

traditional practices

values and beliefs.

Documentationmay include:

equipment and resource used

incident reports

operational reports

performance assessments

professional development recommendations

team roles and responsibilities

work schedules including team rotation details

written and electronic reports.

Constructive feedbackmay include:

comments from supervisors, colleagues or clients

formal and informal performance appraisals

personal, reflective behaviour strategies

workplace assessment.

Relevant personsmay include:

clients

colleagues

emergency services personnel and agencies

manager

security personnel.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Individual and team purpose, roles and responsibilities are clarified, agreed upon and defined in accordance with organisational goals and objectives. 
Assignment instructions are identified and clearly communicated to team members in accordance with legislative and organisational requirements. 
Contingencies are considered when allocating specific work duties and responsibilities to team members. 
Open communication within the team is encouraged and facilitated to ensure full understanding and accurate exchange of information. 
Effective communication and interpersonal techniques are used that reflect sensitivity to individual social and cultural differences. 
Duties, rosters and team rotation requirements are assessed and matched to individual capabilities. 
Performance of the team and individual members is systematically monitored to ensure the satisfactory completion of assignment instructions. 
Problems are identified and appropriate remedial action is implemented in accordance with organisational procedures. 
Potential and actual security risk situations are identified and appropriate responses implemented in accordance with organisational procedures. 
Performance expectations are clearly communicated and assistance provided to team members as required. 
Relevant documentation is completed and processed in accordance with workplace procedures. 
Effective working relationships are established and maintained through the provision of appropriate support, communication and feedback. 
Constructive feedback on quality of performance is regularly provided to team members for integration into work practices. 
Positive action to address deficiencies or areas for improvement in team performance is taken and handled sensitively. 
Team is supported and encouraged to achieve its goals and changing priorities through active reflection and participation in team activities and communication processes. 
Team concerns are acknowledged and addressed as required and wherever possible discussed and resolved within the team. 
In the event of non-resolution, team concerns are constructively presented and discussed with relevant persons in a timely and objective manner using established dispute resolution procedures. 

Forms

Assessment Cover Sheet

CPPSEC3004A - Lead small teams in the security industry
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPSEC3004A - Lead small teams in the security industry

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: